You can place an order directly through our website by adding items to your cart and completing the checkout process.

Yes, you can modify or cancel your order. Please contact us as soon as possible at info@komisofilm.com or through our customer service hotline for assistance.

If you prefer to speak with someone directly, you can contact us at info@komisofilm.com or through our customer service hotline.

Shipping times vary depending on your location. Orders within Singapore typically arrive within 3-5 business days. International shipping may take longer.

Please check the tracking link sent via email to ensure the package is not still in transit. If it says it has been delivered but isn't with you or your neighbors, please email us at info@komisofilm.com, and we'll resolve the issue promptly.

Yes, we ship to various countries worldwide. Shipping costs and times will vary based on your location.

Absolutely! Our films are as fresh as a Singapore morning and are well within their expiry date. If they were any newer, they'd still be in the camera! Unless it's stated otherwise, our films are never past their expiry date.

Absolutely! We treat our films like VIP guests, keeping them chilled in the fridge before shipping to ensure they maintain their top-notch quality and freshness. Think of them as the coolest films around—literally!

Please contact our customer service at info@komisofilm.com with your order details, and we will assist you in resolving the issue.

Interested in buying in bulk? Whether you need a large quantity or are a retailer looking to stock your shelves, we've got you covered. For bulk purchases or retail inquiries, this option is exclusively available to KOMISO Film retailers. Please contact us at info@komisofilm.com.

We do not accept returns due to the nature of the films. Please refer to our Returns Policy for more information.

Please note that we only accept returns for damaged items. If you receive a damaged item, please allow 6-12 business days for us to receive it. Once we have received your damaged item, it may take up to 10 business days to process. After inspection and approval, we will issue a refund to your original form of payment and notify you via email. Once the refund is issued, please allow an additional 2 business days for the funds to be posted to your account. Refunds can only be credited to your original method of payment. If you have any questions or concerns, feel free to contact us at info@komisofilm.com.

If you received a damaged item or the wrong order, please contact us at info@komisofilm.com within 7 days, providing details and photos of the damage or incorrect item. Our team will assist you with the next steps.